FAQs
MOBILE CHARGERS
My TICON charger is working but charging is slow. Is it defective?
No. Slow charging depends on the mobile’s supported wattage, battery health, and cable quality. This is not a manufacturing defect.
Can I use a higher watt Ticon charger with my phone?
Yes. The phone will charge only at the maximum wattage it supports, so it is safe to use.
Does TICON charger support fast charging?
Yes. Fast charging support depends on the charger model, your mobile device’s compatibility, and the cable being used.
When is charger replacement applicable?
Replacement is applicable only for manufacturing defects, as per company policy.
What is the required voltage for TICON chargers?
Every charger is built differently for its purpose. Please read the packaging for the exact voltage details. However, every product is protected against over output of voltage
CAR CHARGERS
Will TICON car charger work with all cars?
Yes. TICON car chargers are compatible with standard car charging ports.
Charging speed is slow in my car. Why?
Yes. The phone will charge only at the maximum wattage it supports, so it is safe to use.
Is heating normal during car charging?
Slight heating during fast charging is normal.
EARBUDS
One side earbud is not working. What should I do?
If one earbud isn’t working, ensure both earbuds are fully charged and clean the charging pins of the earbuds and case using alcohol wipes.
Call voice clarity is not good. Is this a defect?
No call voice clarity depends on network strength, surrounding noise, and mobile compatibility, and is not a manufacturing defect.
Battery backup feels low. Can I replace the earbuds?
Battery backup varies with volume level, usage pattern, and distance from the phone, and this is normal, not a defect.
Are Ticon earbuds water resistant?
Some of model Ticon neckbands are splash proof, meaning they can withstand a certain quantity of water.
NECKBANDS
One side speaker is not working. What should I check?
If one side of the speaker isn’t working, check Bluetooth reset, ensure proper charging, and inspect the wire connection and any physical damage.
Neckband wire damage is covered in warranty?
No. Physical damage or wire breakage due to usage is not covered.
Battery backup varies. Is this normal?
Yes battery backup variation is normal and depends on volume level, continuous usage, and Bluetooth distance.
What to do if TICON neck bands are not connecting?
Forget device from headset and connect it again or Try connecting to another device.
POWERBANK
Powerbank becomes warm while charging. Is it safe?
Yes. Slight heating during fast charging is normal.
What is the purpose of the attached cable?
The attached cable is provided as an extra convenience feature.
Can I get replacement if attached cable is not working?
Replacement is applicable only if both the attached cable and USB port are not working and You can seek an exchange as long as the product is under its warranty period.
Battery percentage display is not accurate. Why?
Battery % display is an approximate indication and may vary due to load and usage
Are TICON power banks safe for travel?
Yes, they are safe for travel.
BLUETOOTH SPEAKER
Sound is low or distorted. What could be the reason?
Low or distorted sound can be due to volume levels, poor audio source quality, or increased Bluetooth distance.
Speaker disconnects sometimes. Why?
Speaker disconnection can occur due to Bluetooth interference, increased distance, or obstacles between devices.
USB CABLES
Sound is low or distorted. What could be the reason?
Mild cable heating is normal due to high current or fast charging, but excessive heating indicates poor cable condition or misuse.
Cable stopped working. Is it replaceable?
Physical damage, cuts, or bending damage are not covered under replacement, you can seek an exchange as long as the product is under its warranty period
The cable charges the phone but does not transfer data. Why?
Some cables are designed only for charging. Please check the product description before purchase.
AUX CABLES
Sound is not clear while using AUX cable. Why?
Unclear sound with an AUX cable can be due to the audio source quality, device compatibility, or the condition of the AUX port.
Does AUX cable support calling?
AUX cables are mainly designed for audio playback, not calling.
Is the AUX cable compatible with car audio systems?
Yes, AUX cables are compatible with car audio systems that have a standard AUX input, though compatibility may vary by car model.
Mobile Stand
Which phones are supported by Ticon Stands?
Ticon mobile stands support most standard smartphones depending on size and weight.
Is Breakage covered under Warranty?
No, Physical damage due to mishandling is not covered.
